How do I get started?

How do I invite buyers?

  • You can select a contact(s) from your Accounts page and click the Invite link
  • This article provides more details

How do I know an item has been enabled?

  • If you see a red M icon next to the name of a wine, that means it's been enabled for the Marketplace

How do I know which pricing has been enabled?

  • If you see a red M icon next to the price, that means it's been enabled for the Marketplace

I'm an admin, and I not receiving email notifications for orders. 

  • Admins are not set up to automatically receive email notifications
  • This article can help you get set up

How can I see the Buyer's experience?

We provide a special URL that you can utilize to see the Buyer's version of Marketplace with your data. This allows you to access the marketplace as a dummy demo user that is linked to your account. You can then see what your data will look like to the buyer.

  • Click on My Account, click on Manage on the left-side menu
  • Click on Marketplace Settings
  • Click Get Demo Login URL
  • Paste the URL into a private browser window/tab

How do I communicate with my Buyer about their order?

If you need to cancel an order request, click the Cancel This Request button. There is a note text box and a button to Notify Requester. 

We're developing additional ways to communicate easily with your buyer about their order request directly in Vinosmith.  Please get in touch with the buyer directly if there are changes or questions about an order request.

Can my Buyer see the items they have on allocation?

Not yet!  This feature is coming soon!

What does the inventory availability status mean?

  • In Stock / Available -- This means the inventory available is well above the indicated threshold
  • Limited Stock -- This means the inventory available is below the indicated threshold
  • Please Inquire -- This means there is no inventory and/or negative inventory available
  • This article can also provide more information

Why are the bottle-shot images different from those we've uploaded?

If a producer logo is uploaded, it will be used for product display. Otherwise, a generic wine image will be shown based on the wine's properties. In the near future, we are working on being able to support user-uploaded wine images.

How much is the cost for my buyer?

Absolutely nothing! :)  They would need to be invited.  

Is this integrated with Vinopay?

The Marketplace & Vinopay are tied together. If you're enrolled in VinoPay, and your buyer has an account, they can make payments and see their invoices through the Marketplace website.